Privacy and Cookies
Last updated: July 2026
Model Railway Magic Ltd respects your privacy. This page explains what information we collect through this website and what we do with it.
Who we are
Model Railway Magic Ltd is the organisation responsible for your personal information.
Model Railway Magic Ltd
Unit 15, The Bull Commercial Centre
Stockton Lane
York
YO32 9LE
Company number: 12703527
Email: help@model-railway-magic.co.uk
Information we collect
We may collect:
- Your name, email address, telephone number and anything else you provide when contacting us.
- Information connected with an enquiry about selling model railway items or working with us.
- Basic technical information about visits to the website, such as pages viewed, device type and approximate location.
- Information required to prevent fraud, misuse or attacks on the website.
Please do not send sensitive personal information unless it is genuinely necessary.
How we use your information
We use personal information to:
- Respond to enquiries.
- Discuss purchases, valuations or other business arrangements.
- Provide services you have requested.
- Operate, protect and improve the website.
- Meet our legal and accounting obligations.
We normally use this information because it is necessary to respond to your request, enter into or fulfil an agreement, meet a legal obligation, or pursue our legitimate interests in running the business.
We use non-essential analytics cookies only with your consent.
Sharing your information
We do not sell your information.
We may share it with trusted companies that provide services such as website hosting, email, IT support, analytics, accounting or professional advice. They may only use the information as needed to provide those services.
We may also disclose information when required by law.
Some service providers may process information outside the UK. Where this happens, appropriate legal safeguards should be in place.
How long we keep information
We keep information only for as long as it is reasonably needed.
General enquiries are normally deleted within two years of the last contact unless there is a reason to keep them longer. Information connected with a transaction may be retained for up to six years to meet accounting, tax or legal requirements.
Cookies
Cookies are small files stored by your browser.
The website may use essential cookies needed for security and basic operation. These do not require consent.
With your permission, we may also use Google Analytics to understand how people use the site. You can accept or reject these cookies through the cookie banner and change your choice later through the cookie settings.
You can also delete or block cookies through your browser.
Your rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of your personal information.
- Ask us to correct or delete it.
- Object to or restrict how it is used.
- Withdraw consent where we rely on consent.
- Ask for information to be transferred to another organisation.
To exercise any of these rights, email help@model-railway-magic.co.uk.
We may need to confirm your identity before responding.
Complaints
Please contact us first if you have a concern about how we use your information.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.